Terms & Conditions

Last updated: 22 July 2026

These terms apply to services supplied by Peninsula Visuals (“we”, “us” or “our”). By accepting a quote, paying a deposit, confirming a booking or instructing us to begin work, the client (“you” or “your”) agrees to these terms. Any written quote, proposal or project agreement forms part of these terms and will take priority if there is an inconsistency.

1. Quotes and scope

Quotes are based on the information available when they are issued and are valid for the period stated in the quote. The quote will describe the agreed services, deliverables, location, estimated timing and price.

Requests outside the agreed scope—including additional locations, filming time, deliverables, versions, editing, revisions or urgent turnaround—may require a revised quote or additional fee. We will seek approval before carrying out chargeable additional work.

2. Bookings and deposits

A booking is not confirmed until we accept it in writing and any required deposit has been paid. Deposit requirements, due dates and payment details will be stated in the quote or invoice.

Unless otherwise agreed, remaining amounts are due by the date shown on the invoice. We may withhold final high-resolution files or usage rights until all outstanding amounts are paid.

3. Client responsibilities

You must provide accurate project details and timely instructions. You are responsible for obtaining any permissions, approvals, releases or access rights that you have agreed to arrange, including permission to enter, take off from or land on private property.

You must tell us about known hazards, sensitive locations, restricted access, animals, crowds, events, construction activity or other circumstances that may affect safe operations. You must not direct us to operate unlawfully or unsafely.

4. Flight safety and legal restrictions

All drone operations remain subject to weather, airspace, aviation rules, emergency activity, site conditions, permissions, safe operating distances and the pilot’s final safety assessment.

We may alter, delay, relocate, suspend or cancel a flight where we reasonably consider the operation unsafe, unlawful or impractical. Safety and legal compliance take priority over any requested shot or schedule.

5. Weather and rescheduling

Drone services are weather dependent. Wind, rain, visibility, smoke, heat, lighting or rapidly changing conditions may prevent or limit a shoot.

If we postpone because conditions are unsafe or unsuitable, we will work with you to arrange a reasonable replacement date. Unless the quote says otherwise, a genuine weather postponement does not itself attract a cancellation fee. Additional travel, venue or third-party costs already incurred may still be payable where they cannot be recovered.

6. Client cancellations and changes

If you need to cancel or reschedule, notify us as early as possible. Any cancellation fee, deposit treatment or minimum notice period stated in the quote will apply.

Where no specific cancellation term is stated, we may retain or charge a reasonable amount for work already performed, planning completed, non-refundable expenses and time that could not reasonably be rebooked. We will not impose a fee that is unlawful or disproportionate to our genuine loss.

7. Attendance, delays and access

If the site is unavailable, access is denied, required people are absent, or the shoot is delayed for reasons outside our control, additional waiting, travel or rescheduling fees may apply. We will take reasonable steps to minimise unnecessary cost.

8. Delivery and turnaround

Estimated delivery times are not guaranteed unless expressly agreed in writing. Turnaround may be affected by project complexity, revision requests, delayed client feedback, technical issues or events outside our reasonable control.

Files are generally delivered electronically. You are responsible for downloading and securely backing up delivered files before any stated link expiry date.

9. Editing and creative discretion

Unless a specific style is agreed, we retain reasonable creative discretion over shot selection, framing, colour grading, sequencing, music choice and editing. Reference examples are treated as guidance and do not guarantee an identical result.

Final results depend on weather, light, location, access, subject cooperation and other conditions beyond our control.

10. Revisions

The number and type of included revisions, if any, will be stated in the quote. A revision means a reasonable adjustment to the agreed edit—not a new concept, reshoot, major restructure or additional deliverable.

Additional revisions, changes to an approved edit, late changes to the brief or requests outside scope may be quoted separately.

11. Raw files and project storage

Raw photos, unedited footage, project files and source files are not included unless expressly stated in writing. Where supplied, raw or source material may require specialist software and is provided without the same finishing or quality control as final deliverables.

We are not a permanent archive service. Unless otherwise agreed, we may delete raw files, project files and delivered media after 30 days from final delivery. You are responsible for maintaining your own backups.

12. Copyright and client licence

Unless otherwise agreed in writing, Peninsula Visuals retains copyright in photographs, footage and edited works we create. Once full payment is received, you receive a non-exclusive licence to use the final agreed deliverables for the purposes and channels described in the quote.

You must not sell, sublicense, materially alter, misrepresent or provide the work to third parties for unrelated commercial use unless that use was included in the quote or separately approved.

13. Portfolio and promotional use

Unless otherwise agreed in writing before the shoot, you grant Peninsula Visuals a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, crop, resize and publicly display photographs, footage and completed deliverables created for the project for our portfolio, website, social media, showreels, awards, advertising and other reasonable self-promotional purposes.

This permission does not allow us to sell or license the project media to an unrelated third party for that third party’s own commercial use. We will not knowingly publish material that you have identified in writing as confidential or commercially sensitive, and we may seek additional permission before publishing content that prominently identifies private individuals, children, private residences or other sensitive subjects.

You may request in writing before the shoot that some or all project media not be used publicly. Any agreed restriction must be recorded in the quote, project agreement or other written confirmation.

14. Music, logos and client-supplied materials

You confirm that you have permission to provide and use any logos, music, plans, graphics, photographs, footage, text or other materials supplied to us. You are responsible for claims arising from materials you supplied or specifically directed us to use, except to the extent caused by our own unlawful conduct.

Commercial music may require appropriate licensing and may not be available for every platform or advertising use.

15. Third-party platforms

We are not responsible for changes made by social-media platforms, website hosts, file-delivery services or other third parties, including compression, cropping, removal, account restrictions, outages or changes to technical requirements.

16. Complaints and service issues

If you believe there is a problem with the services or deliverables, contact us promptly with enough detail for us to assess it. Where appropriate, we may re-perform affected work, correct a deliverable, offer another remedy or discuss a fair resolution.

17. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Where liability can lawfully be limited, our liability will be limited to the extent permitted by law and, where appropriate, to supplying the services again or paying the reasonable cost of having the services supplied again.

18. Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, emergency restrictions, airspace closures, equipment failure despite reasonable care, power or internet outages, illness, accidents, government action or site access issues. We will communicate with you and take reasonable steps to reduce disruption.

19. Privacy

We handle personal information in accordance with our Privacy Policy.

20. Governing law

These terms are governed by the laws of Victoria, Australia. The parties submit to the courts and tribunals with jurisdiction in Victoria, subject to any rights that apply under consumer law.

21. Changes to these terms

We may update these website terms from time to time. The terms applying to a confirmed booking are the version provided or available when the booking was accepted, unless both parties agree otherwise.

22. Contact us

Peninsula Visuals
Carrum Downs, Victoria
Email: admin@peninsulavisuals.com
Phone: 0484 389 751